Video is the fastest growing content format used by everyone from consumers to executives. It’s not only engaging but is also perfect for solving any problem – from the simplest to the most complex subject.
YouTube cites that 75% of their viewers watch how-to videos. But when it comes to service and support organizations, a simple one-directional YouTube video is not enough. How do you know after hanging up if the video solved their problem? How do you know if the video is a successful training tool? How do you even know if they watched the video?
The statistics are pretty compelling when you look at how many deals are lost because the sales team was either not prepared or not aligned with other departments.
In this tip sheet, we’ve outlined 9 ways that interactive video can help you achieve two goals – improving customer service and training your support agents.
Fill out the form to download 9 Ways Video Improves Customer Service Performance.
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