Dreamforce 2015 Recap – Salesforce Users Want to Do More with Video!
uStudio | Industry Trends, Video Integrations
uStudio | Industry Trends, Video Integrations
Lost voices, aching feet, bags under the eyes… all symptoms of another successful Dreamforce! But in all seriousness, Dreamforce was exceptional this year. The conversations were top notch and there was a noticeable increase in companies exploring video for not just the Marketing Cloud, but also Sales, Service and Support. More than once we heard “you just blew my mind” in the uStudio booth. Here are just a few of those light-bulb moments:
Companies today are left vulnerable to anyone ripping, downloading and stealing possible proprietary or sensitive information. We also heard a universal theme by Salesforce executives - companies today are moving from a world of relationship management, to a world of relationship intelligence. “When you log in [to the system] in the morning, you’re no longer just reacting to what’s on the dashboard and trying to figure out what to do next,” said Steve Loughlin, CEO of SalesforceIQ. “The system is actually intelligently suggesting what you should do.”
In fact, numerous uStudio customers are already using relationship intelligence to help their service and support teams. Based on keywords, meta tags and usage, specific videos are served up to the Service Cloud, distributed to customers, and attached to cases. This minimizes call time and increases first call resolution dramatically.
Net/net – conversations were actionable not JUST aspirational. Companies today are primed to use video whether in Salesforce or any other application to drive interaction with both internal and external audiences.
By continuing to use the site, you agree to the use of cookies. more information
The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.