How CCC is Rewriting the Rules of Corporate Learning — And Why It’s Working

When CCC Intelligent Solutions set out to overhaul onboarding and training, they didn’t start with a classroom or a course catalog — they started with a podcast.

In this exclusive conversation between CCC’s Director of Solutions Delivery, Craig Stevens, and uStudio CEO Jen Grogono, you'll get an inside look at how CCC is using audio and video podcasting to create a more flexible, personalized, and human way to learn at work — and how it’s paying off.

Here’s a sneak peek of what you’ll hear:

(1:10) Innovative Onboarding via Podcasting: Highlighting the transformative use of podcasting for structured onboarding, blending personalization with scalability.

"Now in this podcasting, uStudio world, what we do is we create a show, an onboarding show that we give that unique individual access to... It's really good in terms of efficiency. They can go into that show and not be distracted... We pull in 5 or 10 episodes that matter to their onboarding... And then another 5. It’s a whole prescripted sequence."

 
(6:20) Pivoting During the Pandemic: Demonstrating agility in leveraging unforeseen circumstances to optimize workforce training and development.

"We launched a month before the whole world shut down... We realized we have an entire field force sitting in front of screens. Our senior vice president had this great idea: 'When are we ever going to have all our field folks captured as an audience?' We should be sharpening the saw."

 
(9:51) Content as an Evolving Ecosystem: A powerful metaphor for using user feedback and analytics to drive content strategy and ensure relevance.

"'Let the appetite feed the recipe.' If they have an appetite for something, that’s what we incorporate into the content... That quote has probably lent most to our success."

 
(10:27) Democratizing Content Creation: Highlighting the balance between encouraging innovation and ensuring corporate governance in content strategies.

"We allow employees to host their own shows. We give them frameworks and guidelines but let them bring in guests and pick subjects... The key is enabling autonomy while maintaining oversight to ensure consistency and quality."

 
(19:15) Tailoring Learning Experiences: Reflecting on the importance of accommodating diverse learning styles to maximize engagement and knowledge retention.

"We give content in multiple formats—video, audio, text prompts, and printable PDFs. It’s like a 'choose your own adventure.'... Some prefer to listen, others read, and some want both. The goal is to meet users where they are."

Whether you’re building a modern learning program, launching a corporate podcast, or just looking for inspiration, this audio cast is packed with real-world ideas, practical advice, and a few surprises.

This isn't a theory. It’s the future of workplace learning — in action. Ready to listen?

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